User & Task Analysis (10%)

User analysis

Generic User Characterizations

- Our user normally is the web users, which will be the “do then read” people. Because our website will just only introduce or promoting the beverage products and showing the price list. So it must be a usability web site for the web users since our user is the public.

- The user will be the one who familiar with normal webpage design. So they should understand what is frame, pop-up windows and search commands.

- Sex: Male and female. But male will be the main target because most of them are business man. Vision limitation: no

- Physical limitation: no

- Cultural Difference

- Education: Our target user will be the business man which is not necessary a college student or college graduate.

- Profession: Business man

- Corporate style: Our client is a beverage company. So it is better to build the website with various graphic, more creativity way to introduce the drinks. So that the user will not feel boring or too formal when visiting the website.

Task Analysis:

User goals

1. Customers can know more about the company.

2. Customers can search the products from the web.

3. To provide price information.

4. To provide products information.

5. To do sales and marketing.

Task carried out to complete the goals

1. Upload the descriptions about the company

2. Upload the products photos and products name

3. Tag the price on each product on the web

4. Upload the descriptions of the products

5. Promote the products via the web

Environment analysis

- Important details should be font larger as users might use mobile with small screen to browse the webpage.

- Server down will cause the users unable to get through the webpage.

- Cargo van needed to deliver the products to customers in bad weather.

- Traffic jam will delay the time on delivering products.

Usability Specifications

Preference Measures:

			Strongly disagree	Disagree	Neutral	Agree		Strongly agree
It was easy to find what I wanted
It was simple to recognise the product
I could find the contact information quickly

Performance Measures:

	Performance
Time to access to the web
Number of clicks to search a product
Percentage of task completed
Number of calls to support line
5Number of complaints

Log :

User Analysis = Kum Lee Yin

Task Analysis = Joey Wong Ju Yi

Environment = Chin Jia Lin

Usability specifications = Joey Wong Ju Yi